Warranty

Elemental Woodworks products are covered by a limited warranty on products sold by the seller to the original purchaser that protects against any manufacturer defect or workmanship error for 1 year from time of pickup/delivery. 

This warranty does not cover damage due to misuse, abuse, accidental or intentional damage or improper installation.

Manufacturer defects are as follows:

Glue joint separation

Pronounced warping & bowing

Pieces not cut to order specifications

Items not covered by our warranty:

Pieces used or installed outdoors

Pieces damaged from improper storage

Pieces exposed to moisture

Pieces exposed to excessive weight 

Pieces exposed to extreme weather conditions

Pieces exposed to excessive temperatures, humidity or moisture 

Pieces that have undergone natural variations of wood grain or changes in surface finishes due to aging or exposure to light

Loose fitting, wobble or cracking as the rustle of not properly inspecting and tightening mechanical fitting that require regular inspection

Similarly, we can not warranty pieces that have experienced:

Chemical damage as a result of cleaners

Shallow warping, scratches, or dents (unless caused during shipping)

Failures resulting from inadequate support upon installation

Unauthorized repairs

Installation of hardware, accessories or inserts not provided by us

The warranty is void if:

The piece was cut or modified in any way after leaving our shop

There was a failure to follow maintenance, upkeep and installation instructions

The finish has been altered

Note: Solid wood products expand and contract over time, even when finished and installed properly, wood may warp, check or crack. This can be due to environmental or care conditions, or are latent issues that are not considered manufacturing defects since we have no control over each piece of wood’s inherent tendencies. 

Wood Variation: Unless noted otherwise in the product description, the bottom side of countertops and wood stair parts may have knots or other imperfections that are not considered defects. Character grade and knotty grade products will have knots or other imperfections on the top surface. While we use the highest quality products and tools available to prevent these failures from occurring, there is still risk similar to any other natural product.

All pictures on the Elemental Woodworks website are sample pictures of actual products. Because each piece of wood has its own unique character, grain and color variations are not considered a defect. Actual colors may vary from what your computer monitor or mobile device displays.

Delivery Damage: If there is any damage during shipping and it is visible when you receive your order, please have the delivery driver note the damage before you sign for delivery. If your order is damaged to the point where it can possibly not be used, you should refuse the shipment and we will get a replacement order made and shipped to you as soon as possible. If there is concealed damage to your order and you find the product to be unacceptable, you must notify us of the problem within one business day.

We stand by our service and are always willing to help guide you through what we may consider to be the best process of correcting any issue that arises. Should it ever be needed, Elemental Woodwork offers the option of having a piece no longer covered by warranty refinished at the customer’s expense.

All order specifications are the responsibility of the customer to verify prior to order agreement.

Liability: In no case shall Elemental Woodworks, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility.