Frequently Asked Questions

Lead Time: Our lead times vary but we normally do not take any longer than 4 to 6 weeks for production from the day all details are finalized and payment has been accepted. 

Lead time may vary based on order volume, selection of customization options and seasonal demand. Please reach out to us to confirm our current lead time. 

We do not usually consider rush jobs as we have an organizational commitment that demands that only furniture of superb quality is allowed to leave our shop. We also reserve the right to refuse projects where we feel any design element may shorten the lifespan of any piece. We will not take shortcuts or make anything that we do not feel will endure generations and any offered price.

Order Changes: Product changes requested after the order is finalized and before we start production will incur a $25 change order fee per piece, as well as any additional product and shipping costs. Once material procurement and/or production has begun, the customer will be responsible for any additional manufacturing costs, which may include scrapping the original piece and restarting production. 

A shop fee of $125 per hour may be applied to orders that have begun production prior to receiving an order change request. 

Elemental Woodworks will confirm the order and ask that the confirmation document is reviewed carefully to ensure correct products, quantities, finishes, delivery address etc. If upon completing the review, there are corrections to be made, Elemental Woodworks should be contacted immediately. Should nothing be communicated, the order will ship as confirmed. Because Elemental Woodworks products are made to order, it is extremely important that changes / modifications be made immediately. 

Custom Order Cancellation: Unfortunately, we cannot cancel a custom order at any time. However, a partial refund may be in order if supplies have been procured but production has not yet begun.

Non-Custom Order Cancellation: We allow customers to cancel their non-custom order within 48 hours of placement, this cancellation will incur a $75 processing fee.

Following the signing of a sales order by the customer, notification of cancellation of an order by the customer does not entitle the customer to a full refund of deposit and may require additional payments by the client to close the project. A shop fee of $125 per hour may be applied to orders that have begun production prior to receiving a cancellation request. 

Upon request by the client to cancel a project, Elemental Woodworks will: 

Account for the labor expenses incurred, non-returnable materials, payment processing fees, and other expenses incurred prior to the time of cancellation. 

Account for the time incurred processing the cancellation request 

Provide to the client in writing within 10 business days a final cancellation invoice detailing any refunds or balances owed. 

Client must approve in writing the final cancellation invoice BEFORE any remaining balance of the deposit will be paid to the client as a refund. In the case where a balance is owed by the client the balance shall be paid by the client to Elemental Woodworks within 10 calendar days. 

Any unpaid balance owed after 10 calendar days from the approval of the final cancellation invoice by either party shall be subject to accrued interest as specified hereafter. 

Any non-returnable materials will be held by Elemental Woodworks until unpaid balances are settled but not to exceed 30 calendar days from the date the client requested cancellation of the project. After 30 calendar days, client grants Elemental Woodworks the right to either store the client materials for a fee as specified hereafter, or, dispose of the materials without additional compensation by Elemental Woodworks to client.

Returns: Unfortunately, we are unable to offer returns or refunds on custom-made or damaged items.

It is the policy of Elemental Woodworks that all items be inspected upon receipt, whether delivered to your home or picked up by you from our warehouse. If damaged items are received, please call our office within seven (3) business days to report the damage.

Return Requirements: Any item returned will be inspected and must be in its original condition. We will not accept returns on items that have been altered in any way. 

If the return is approved, the product price will be refunded minus a 20% restock/reprocessing fee(shipping costs are not refunded) .

The customer is responsible for the return shipping cost and can use whichever shipping method preferred. Partial or no credit will be given to items damaged in transit back to us due to poor packaging and handling. 

Returns are not accepted after 90 days.

We take pride in our top quality handmade craftsmanship and we value our relationship with you. We understand that everyone encounters unforeseen circumstances, and we are always eager to find solutions that reflect that. Please feel welcome to reach out to one of our staff to discuss additional options that may be available.

Holds: We DO NOT have space to store your products here once completed but will try to accommodate you if you speak with us ahead of time.